CAVE RENAISSANCE SA
ROUTE DE L'INDIVIS 6
1906 CHARRAT / VALAIS / SWITZERLAND
TEL. +41 27 747 15 25

CLASSIC ROOTS,
FRESH MOVES.

Quality Valais wines
award-winning higher education
Gentle, free transport
from CHF 300 of purchase
10% discount on
your next purchase

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10% on your next order

Customer Service

Do you have a question?

How much do you charge for postage?

Free domicile. Free transport is granted for all orders with a minimum value of CHF 300. below this value, a contribution to transport costs will be invoiced.

Do you deliver outside Switzerland?

Our wines can be ordered from abroad via our partner vivrelevin.ch.

Are bank transfers accepted?

It is currently possible to pay by invoice. It is preferable to pay by Paypal or credit card.

Is Twint accepted?

Please contact us if this is your only means of payment.

What should I do if I run into problems?

Our customer service team will be happy to help you. Please contact us by chat, phone or email.

Can I attach a message to my order?

Yes, in the additional information section tell us what you would like to add to your order.

Can I place a single order with several recipients?

Please write to us directly if you have a special order.

I received products that did not correspond to my order.

Our customer service team will be happy to help you. Please contact us by chat, phone or email.

I'd like delivery on a specific day/time, is that possible?

Unfortunately this is not guaranteed, as we are dependent on our logistics partners. We make the request in all cases and it's up to you to reach an agreement with them.

How can I identify myself on your site?

Simply create an account when you buy, or go to the My Account tab at the top left of the screen.

Do I need to create an account on your site?

No, you can order as a guest. An account is recommended to facilitate the experience on the site.

Is the information I provide confidential?

Yes, we take great care of your private data. You can contact our Data Privacy Officer at any time at [email protected]

Can I change the personal details in my account?

Yes, you can in your personal account.

I have a promotional code, how do I use it?

There is a field provided for this purpose when you place your order.

How can I get an invoice for my order?

If the email is not enough, please contact our customer service.

How do I know if my order has been registered?

Our customer service team will be happy to help you. Please contact us by chat, phone or email.

My parcel has arrived in poor condition. What should I do?

Unfortunately these things happen. Don't hesitate to call us and take photos.

I would like to change or cancel my order.

If you have already paid online, please contact us to cancel your order. If the parcel has already been dispatched, unfortunately you may have to pay the shipping costs.

CAVE RENAISSANCE

Since 2013, we have been working with passion, rigour and creativity to produce our exceptional wines. More than 24 exceptional grape varieties, from our finest estates in the Valais, create the magic that is the hallmark of our much-loved and acclaimed vintages, to delight your taste buds.

Proof of age is required at the time of the online transaction. General terms and conditions